Sales for non-sales

Sales for non-sales

Every member of staff who meets our customers has an impact on the impression our customers have of our company. Our employees can mobilize new sales potential if they are aware of the positive impact they can have on sales and understand the key role they play in shaping the customer experience.

Who should attend:

Every member of staff who meets customers and has an influence on the impression our customers have of our company. 

Ideal class size:

8-15

Duration:

1 day

Increase customer loyalty and discover new sales opportunities within your support team!

Our program aims to equip our people with the knowledge, skills and behaviors they need to make a positive impact on sales and understand their key role in shaping the customer experience.

Who should attend: Every member of staff who meets customers and has an influence on the impression our customers have of our company. 

As the result of our Sales for Non-Sales program, you will:

  • Understand how to define customer needs and match your products/services to them

  • Recognize and respond to buying signals

  • Gain and maintain customer attention

  • Feel comfortable talking to the customer about sales opportunities

  • Become effective at gathering information - identifying wants and needs

  • Ask effective open-ended questions, summarize what is said with understanding attention and take effective notes

  • Manage customer resistance - you build up an 'objection bank' and develop convincing responses to them

  • Inform your relevant staff - who needs to know what?

  • Make every interaction with our customers pleasant.

Format
Classroom (offline) training

The trainer and the participants meet personally in the classroom.

Further solutions:

Contact us