It is not enough to just have satisfied employees if they do not ignite their rockets and work with their heart. We need a committed team! It helps that the good workers desire the same.

Why do we exist as an organization, where are we headed and how do we want to get there? Amidst the constant changes, it becomes more and more important to have stable points in the organization to provide direction.

“A successful organization has a common central focus – customers. It doesn't matter whether it's a business, a specialist practice, a hospital or a government department – success comes to those and only those who are obsessed with caring for their customers.”- Harvey Mackay