Have you ever won the deal but lost the profit? To learn effective negotiation techniques, you need a unique combination of skills beyond sales or purchasing skills to create negotiating situations where everyone feels like a winner.

The best way to manage conflict is prevention, by communicating in different situations in a way that prevents conflicts from developing. The conflict behaviors we use are a consequence of both our human qualities and the demands of the situation in which we find ourselves. By assessing our conflict management styles and applying consciously chosen conflict management methods, we can deal effectively with conflict situations that arise.

Our effectiveness in asserting our interests is based on the quality of our communication. On our program, we focus on the foundational skills that are necessary for this.